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| Call Center Services |
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We offer world class Offshore Telemarketing call center solutions and BPO Services that promote our customers success by providing innovative, value added, applications and services that increases customer productivity, enhances the quality of their client communications and delivers the highest level of support and expertise achievable. We are dedicated to delivering the highest level of customer satisfaction to our clients by offering superior Inbound/Outbound Services, Technical Helpdesk, Telemarketing Services, CATI Services, Disaster Recovery, Email Support, and Chat Support. |
| Inbound/Outbound Services: |
| We are committed to quality performance in all our endeavors. Our professional experience has taught us that our success is a direct result of focusing our organization on the attainment of your goals. |
| In Inbound services, we handle Answering Service, Customer Service, Inquiry Handling, Technical Support Service, Toll Free Services, Help Desk Support and Remote Receptionist. |
| In Outbound Services, we handle Appointment Scheduling, Product/Service Promotion, Market Research & Survey, Mortgage Lead Generation, Sales & Marketing, Voice Broadcast and Email Follow-up. |
You will gain a significant competitive advantage because all our employees are dedicated to achieving your goals with an ongoing commitment to quality, and our thorough approach creates the optimum conditions for success.
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| Technical Helpdesk: |
The goal of Technical Help Desks and tech support centers is to provide product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week. The role of tech support has expanded to include telesales – both pre and post-sales technical support, product support, technical applications and support, customer support services, network tech support, onsite tech support, remote support, remote IT infrastructure management services.
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| Telemarketing Services: |
| Our Telemarketing Professionals performs Outbound marketing services. Our Outbound telemarketing services can help you in building leads, customer databases and also help you in finding new customers. From our service, you will benefit significantly lower costs, process quality and access to a trained, computer-literate, college-educated workforce with good presentation and communication skills . |
| CATI Services: |
| Computer Aided Telephone Interviewing (CATI) software integrated with a completely automated, predictive dialer-enhanced telephone center with Rapid Dial assures four times the productivity of manual dialing for accurate and reliable Data Collection for Marketing Research. Our CATI Service is a core competency that sets us apart from the rest. We consistently deliver the results you need to make your research project successful. With well over a thousand web-enabled CATI stations and the latest telecommunication technology, we provide the expertise and responsiveness you desire in fielding research studies ranging from small ad hoc studies to large tracking studies involving tens of thousands of interviews. |
| Our CATI services are industry leading, with our unique systems and highly experienced interviewers, |
| Disaster Recovery: |
| In today's world, businesses have to keep pace with huge advances in technology, which have escalated the costs of downtime. Businesses also have to deal with the risk of adverse impact from unforeseen events, natural or manmade disasters that could interrupt or disrupt the business. |
| We make disaster recovery planning and implementation easy. Partnerships with industry leading disaster recovery planning companies allow us to facilitate end-to-end disaster recovery planning. |
| Email Support: |
| Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their eCRM needs, including email support services. |
Our Service can help your customer's email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction. It can enable you to balance work between peak and off-peak periods and ensures lower call volumes and substantially reduces costs for voice support.
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| Chat Support: |
| Chat support is live and your customers can get immediate answers to their queries and immediate solutions to their problems. |
| Our chat support services Professionals can be employed for helpdesk desk services, customer relationship services for your website and for business related queries. Our online chat support Professionals can effectively, up-sell or cross-sell products and services, help customers fill in forms, orders and details for online transactions. |
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